We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from aestheticnests.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first obtaining a return authorization from us.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.

Processing Returns

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email of the status of your return within 5-7 business days. If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please keep in mind that the new order will be subject to our standard shipping times.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 7 days of receiving the item. We will assess the situation and may offer a replacement or refund at our discretion. Please do not return damaged items without prior authorization.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 24-48 hours during business days.